Refund Policy

Effective Date: 15 Sept 2025

At Decorov we cannot accept returns for change of mind. However, if your item arrives damaged, defective, or incorrect, we’ll make it right.

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Eligibility for Refunds or Replacements
 

You may request a refund or replacement if:

• The item arrives damaged or faulty.

• You receive the wrong item.

To start a request, contact us at info@decorov.store within 5 days of delivery with your order number and photos of the issue.

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Refund Process
 

• Once your request is approved, refunds will be issued to your original payment method.

• Please allow 20 business days for the refund to appear, depending on your bank or payment provider.
   

Non-Refundable Items
 

• Custom-made or personalised items

• Items returned without prior approval

• Items damaged through misuse or neglect
   

Questions
 

If you have any concerns about your order, please reach out:
Email: info@decorov.store